DrEye Return, Refund & Exchange Policy

Thanks for shopping at DrEye.me, If you are not entirely satisfied with your purchase, we're here to help.

Returns / Refunds

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

For open boxes we need to inspect the lens condition and get back to you within 3 days of receiving the item.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please allow for up to 45days for the refund transfer to be completed

Contact us if you have any inquiry and our team will be available to help you [email protected].

 

Cancellation / Refunds

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

 

Exchange

You have 15 calendar days to exchange an item from the date you received it.

Item must be in the original packaging.

Contact us if you have any inquiry and our team will be available to help you [email protected].